The problem
Leads were dying in WhatsApp DMs.
Times Consultant was getting hundreds of student enquiries a month. The team was drowning in chats, and management was flying blind.
Students waited hours for a reply
Every first response depended on a counselor being free. After hours, nobody answered.
No record of who said what
Conversations lived on personal phones. A lost chat meant a lost student.
Zero visibility on counselor performance
Who was converting? Who was ghosting students? Management had no way to know.
So we rebuilt everything.
Solution 1 of 2: the WhatsApp bot
A bot that onboards students while the team sleeps.
Hi, I want to study in the UK
- Explore countries
- Book free consultation
- Application process
- Fees and funding
- Talk to a counsellor
2
Great choice! Share your name and preferred time, and a counsellor will call you back.
Lead synced to CRM
- Instant first reply, 24/7. No student waits for office hours again.
- Menu-driven qualification. Country, budget and timeline are captured before a human steps in.
- Every chat auto-logged. Each conversation becomes a lead in the CRM and is routed to a counselor.
- Consultations booked inside the chat. No forms, no back-and-forth.
Solution 2 of 2: AI analysis
Every counselor, scored by AI.
The CRM reads every WhatsApp conversation and tells management exactly who is converting, who is slow, and who needs coaching.
- SASara Ahmed92
- ARAli Raza78
- TMTariq Mehmood61
AI insight Tariq's average first reply is 4h slower than the team. 6 leads went cold after a missed follow-up. Recommend a callback reminder rule.
- Response time
- Follow-up discipline
- Lead-to-enrol rate
- Chat quality and tone
The results
From chaos in chats to a pipeline on autopilot.
- 500+WhatsApp users connected to the CRM through the chatbot
- 24/7Automated first response to every new student enquiry
- 100%Of conversations logged, tracked and assigned in one place
- WeeklyAI performance report on every counselor, automatically
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