Times Consultant
A custom WhatsApp Listener synced 400+ counselors' conversations into their CRM for full visibility and accountability.
Times Consultant is an education consultancy with over 400 counselors managing student inquiries, admissions, visa applications, and ongoing client communication. On the surface, everything seemed to be working. But behind the scenes, management faced a challenge that many scaling businesses can relate to — hundreds of WhatsApp conversations were happening every day, yet supervisors had limited visibility into response times, follow-ups, and overall customer handling. As the organization grew, maintaining accountability and consistent service became increasingly difficult.
After understanding their workflow and operational challenges, we built a custom WhatsApp Listener and integrated it directly with their CRM. Every conversation is now automatically synced and organized in real time, giving leadership a centralized view of customer interactions across the business. Instead of manually checking phones or relying on reports, supervisors can monitor activity, track lead progress, review conversation history, and identify potential issues before they impact the customer experience.
The real challenge wasn't getting more inquiries — it was making sure every inquiry received the attention it deserved. With the WhatsApp Listener in place, Times Consultant now has full operational visibility across all 400+ counselors, ensuring no student inquiry falls through the cracks.
“For the first time, we can see exactly what's happening across all our counselors in real time. That visibility has been game-changing.”
— Times Consultant Team